Frequent Asked Questions (FAQ)

Have Questions or Need Help? Click the links below for answers. If you still have questions, contact us, here.

Andrews McMeel Universal Network

Privacy and Security

  • Question: Why do you use cookies? What are cookies?


    The term "cookie" refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and they do not contain any personal information. With the auto-login feature in our registration system, we use a cookie to remember the login information you gave us so you don't have to enter that information each time you visit our site. Our site also uses cookies to keep track of how users are navigating our site and to provide you with personalized content. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard - you'll find them on most major websites.

  • Question: How secure is my personal information?


    The Andrews McMeel Universal Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions, we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

  • Question: What steps do you take to protect children?


    The Puzzle Society takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. Visitors to our site under the age of 13 are subject to our Children's Privacy Policy (Read Our Policy) and we encourage you to read the policy for all of the details.

  • Question: I'm under 13; can I register with your site?


    Unfortunately, no. The Andrews McMeel Universal Sites are general audience sites and are not directed to children under the age of 13. Andrews McMeel Universal assumes products purchased with credit cards are purchased by adults. Andrews McMeel Universal respects the privacy of parents and children and is committed to complying with the Children's Online Privacy Protection Act (COPPA). On those areas of the Sites that ask for age, Andrews McMeel Universal does not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where Andrews McMeel Universal believes that such collection is permitted under COPPA. Andrews McMeel Universal may ask prospective users to provide their age during the registration process and on other areas of the Andrews McMeel Universal Sites. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except UAndrews McMeel Universal may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where Andrews McMeel Universal believes that the collection and use of such information is permitted under COPPA.


  • Question: When do I have to subscribe? Why do I need to subscribe? Do I have to pay for benefits?


    The Puzzle Society is a paid subscription-based website where our members can access many of the best puzzles and gaming challenges available. You can sign up for a subscription to enjoy the experience using a credit card. Your subscription will be billed to maintain either a basic (monthly) subscription at $3.95/month or premium (annual) subscription payment plan at $19.95/year to The Puzzle Society.

  • Question: How do I login once I've registered?


    Each time you access the "Members Only" section of The Puzzle Society you will be asked to provide your username and password. If you are on a different machine or have your cookies turned off, go to the sign-in page and input your username and password to log on to your account. You can login to your account here.

  • Question: How do I edit my account information?


    Once you have logged into Puzzle Society, you can click on the
    Member Settings
    link at the top right of each page.

  • Question: What if I forget my username?


    Click on the icon above the login form in the upper right portion of the screen. You will be requested to submit the email address that you originally used when signing up for The Puzzle Society. Once submitted, please check your email for instructions from the Puzzle Society on how to recover your username.

  • Question: What if I forget my password?


    Click on the icon above the login form in the upper right portion of the screen. You will be requested to submit the email address that you originally used when signing up for The Puzzle Society. Once submitted, please check your email for instructions from the Puzzle Society on how to reset your password.

  • Question: Will my subscription automatically renew at the end of the paid period?


    To ensure uninterrupted service, your subscription will be automatically renewed at the end of each term and your credit card will be billed at that time. If you don't want your account to auto-renew, simply email and let us know you would like to opt out of automatic renewal.

  • Question: What if I want to cancel my account?


    To cancel your account, please send an email to You should receive a reply in 3-5 business days. If you prefer to call, our toll-free number is 1-877-682-5425, please ask for The Puzzle Society support.


  • Question: Can I advertise on The Puzzle Society website, in The Puzzle Society emails, or on specific puzzle pages?


    The Puzzle Society is an outside-ad-free environment for our subscribers. Throughout the site, you will see placements for Andrews McMeel Universal content that we think that you may like, based on The Puzzle Society content, such as Wonderword puzzle books and related fare.

    Through our family of websites (,, and over a dozen others), we offer advertising opportunities that can assist many targeted marketing campaigns. These include display placements, rich media, geographic targeting opportunities and more. Click here for more information.

Technical Issues

  • Question: Do I have a compatible computer and browser to play my favorite games?


    Browsers supported

    • Internet Explorer 7 and above

    • Firefox 5.0 and above

    • Google Chrome

    • Safari 5.0 and above

    Operating Systems supported: (Computers)

    • Mac OS X 10.5 and above

    • Windows XP service pack 3 and above

  • Question: I am using a tablet device. Can I access The Puzzle Society through it?


    All of the games within The Puzzle Society are created in Flash, Shockwave and Java. Unfortunately, these software platforms are incompatible with most tablet devices, making The Puzzle Society inaccessible from most tablets.

  • Question: What should I do if puzzles do not load correctly?


    Most games on require either Flash or Shockwave to load correctly. If you don't have these plug-ins, they may be downloaded at no charge from Adobe. To download Flash, click here. For Shockwave, click here. Follow the instructions on the Adobe site to complete your download and installation. In addition, to ensure full compatibility with The Puzzle Society, you must have Javascript enabled and your browser must be set to allow cookies. Usually, puzzles that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem may be resolved.

  • Question: Why am I having trouble printing this crossword?


    If you are trying to print a puzzle that is Flash-based, please ensure you are clicking on the print button within the crossword itself, and not the print button in your internet browser. Most of our Flash-based puzzles have a Print button in upper right portion of the puzzle play area. Click there, then click "Print Blank Puzzle."

    If you are having trouble printing a crossword in .PDF format, please ensure you have Adobe Acrobat or Adobe Acrobat Reader installed on your computer. Adobe Acrobat Reader is available for free download here.

  • Question: When trying to play a game my browser says I need Flash and/or Shockwave plugins. Do I need this?


    Flash and Shockwave allow to deliver the most engaging, compelling and interesting entertainment content currently on the Web. We utilize technologies like these to enhance your entertainment experience in the most compatible way possible. These plugins are used on millions of webpages and are the most common technologies used online to present games and puzzles to users. Click on the plugin your game or puzzle requires: